Returning unwanted/faulty items.
We know that sometimes when you buy something online, it may not fit or suit you like you hoped.
Thats why you can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original , unused condition with any tags intact and you the consumer have taken reasonable care of the goods whilst in your possession.
You must also enclose your invoice in your return package.
Unfortunately any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.
We recommend you obtain and keep a copy of your proof of postage when returning items to us.
Please note that we cannot offer refunds on swimwear or underwear (if the hygiene seal has been removed or there are signs of the product being worn) for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality.
We do not cover the cost of return postage unless items are found to be faulty. If you have a query about a refund on an item you have purchased please e-mail firstname.lastname@example.org
Returns may be made in all stores for a store credit or exchange.
Returns where a refund is required must be by post to La Grande Boutique, 193 Main Street, Bellshill, Lanarkshire, ML4 1AH. (Redirected Address)