Please allow one working day for all standard/free shipping orders to be processed & despatched. Or up to 48 hours in extremely busy periods such as Sale Periods, Christmas & bank holidays. Once your order has been shipped you will receive an automatic email.
Please check your spam/junk folder for this if you do not receive it. We use Royal Mail to send all orders. You will receive an email to confirm your order is on its way and out for delivery. A tracking number will be given in the email (where appropriate) where you can see the route of your order and rearrange delivery.
*PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER IN THE SPECIFIED TIMESCALES. THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES. ROYAL MAIL CANNOT DELIVER IN THE SPECIFIED TIMESCALES IF ANY OF THESE ARE INPUT INCORRECTLY/ARE MISSING. WE CAN NOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT. ***PLEASE ENSURE THE CORRECT FULL SHIPPING ADDRESS IS INPUT WHEN ORDERING***
Royal Mail 2nd Class
Takes 3-5 working days from despatch for mainland UK destinations.
if no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this. You can also track it via the email/SMS you recieve.
Royal Mail 1st Class
Royal Mail delivery within 1-2 days Monday To Saturday. Any orders placed after 3pm on a Friday will be sent on the Monday after the weekend and will arrive on the Tuesday/Wednesday
Royal Mail Guaranteed before 1pm
Any NEXT DAY DELIVERY orders made before 3pm will be sent the same day and will arrive the next day. Orders placed AFTER 3PM will be sent the following working day.
Orders placed AFTER 3PM on a THURSDAY/BEFORE 3PM on on a FRIDAY will be sent out ON THE FRIDAY arriving on the Saturday.
*Please note Royal Mail do not deliver on a Sunday.
*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next day.
*Please note we can only offer next day delivery to Northern Ireland and can not offer this service to Southern Ireland
*Please note Royal Mail do not deliver on a Bank holiday including any bank holiday Monday/Good Friday/Christmas Day/New Years Day etc please take this into account when ordering and selecting next Day Delivery if the next working day is a bank holiday your order will arrive the day after instead
INTERNATIONAL/REST OF THE WORLD
Within Europe and other worldwide location (eg. Australia, USA, Canada) takes 10/14 working days. Will require a signature, if no one is home to sign for your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery.
ALL CUSTOMERS PLEASE READ PLEASE NOTE IF THERE IS A DISCREPANCY WITH ROYAL MAIL WHERE ITEMS HAVE BEEN TRACKED/SIGNED FOR THEN WE CAN ONLY ISSUE A REFUND BACK TO THE CUSTOMER ONCE AN ENQUIRY HAS BEEN RAISED WITH THE COURIER AND THE COURIER HAS REFUNDED BACK TO US. THIS WILL BE ISSUED AT OUR DISCREPANCY.
IF YOU ARE HAVING AN ORDER DELIVERED TO YOUR WORK ADDRESS AND IT IS TRACKED & DELIVERED AT THAT SAID ADDRESS WE CAN NOT THEN REFUND A CUSTOMER WHO CAN NOT THEN PLACE THE ITEM WITHIN THEIR WORK PLACE. ONCE AN ORDER IS DELIVERED AT A WORKPLACE IT IS THEN THE CUSTOMERS RESPONSIBILITY. WE CAN NOT REFUND OR RESEND ORDERS LOST WITHIN A WORK PLACE.
PLEASE NOTE IF YOUR ORDER IS NOT RECEIVED WITHIN THE APPLICABLE TIME SCALE’S SPECIFIED ABOVE YOU MUST CONTACT US TO INFORM US OF THIS WITHIN 20 DAYS OF THE ORDER BEING PLACED. IF YOU CONTACT US OUTSIDE OF THIS WE CAN NOT ISSUE A REFUND